What change controls matter for workflow platforms?
author: AcadiFi Team
Answer:
Auditors should test changes to workflows, forms, scripts, roles, integrations, reports, SLA rules, and platform settings. These changes can alter approvals, data access, routing, incident priority, dashboard results, and customer commitments.
The core controls are business justification, risk assessment, approval by the right owner, testing before production, authorized migration, implementation evidence, rollback planning, and post-change review. Emergency changes should have retrospective approval and review. The audit should test whether those controls operated for a sample of actual changes.
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